Exchange & Return Policy


  • Any exchange or returns must be associated with an RA, or Return Authorization, number. We cannot accept any items returned without an RA number. To obtain an RA number, you may contact us and include following information in your message:
    1. Your registered email address
    2. Order number
    3. If you would like to exchange or return the product, in case of exchange, please indicate which product you would like to exchange
  • You have 15 calendar days after receiving the products to dispatch for return or exchange. Postage for such items with RA numbers must be paid at your own cost. Unfortunately we cannot entertain exceptions
  • The product must be in perfect condition of commercialization and be returned in the original packaging
  • In case of exchange for another product with a higher value, the difference must be paid; In case of exchange for a product of lower value or return, the amount will be returned to you upon receipt of the piece
  • We do not accept Cash on Delivery (COD) returns under any circumstance
  • GAVAN reserves the right to refuse the return, exchange, or refund of any item at our discretion in the manner we see fit
  • The following reasons are not acceptable reasons for exchange, refund, or replacement of your item: you have changed your mind; you made the wrong choice; or you are simply unhappy with your purchase despite the item having no defects in quality or workmanship
  • Additionally, GAVAN cannot accept products for return based upon incompatibility issues. We make no compatibility guarantees, and we cannot advise customers on compatibility issues. You are advised to thoroughly research items before purchasing. We cannot entertain exceptions
  • Physical damage, attempted repair, product tampering, and intentional or unintentional misuse are events that may prevent a product from being accepted for refund, return, exchange, or replacement
  • We are committed to assisting you with your purchase and transaction in accordance with these terms and conditions. Customers with questions, concerns, or disputes please contact us at any time